Express Orders
Orders required within a tight timescale may be subject to an express order charge of 20% of the total order value.
Copyright
All designs, images and website content are copyright of Diva Stationery and Katie Scaplehorn.
All rights reserved.
You are responsible for ensuring that you have permission to use any material
(for example poems and hymns in your Order of Service) you ask us to include in your stationery.
Samples
Samples illustrate design and card quality but may not be to your exact requirements as we may not
have the colour scheme you request in stock. The nearest match will be substituted and where appropriate
colour swatches will be sent. We will send you exact proofs and colours after you have made your order.
Design
Due to the handmade nature of our designs small variations may occur.
Website colour reproduction is as accurate as possible, but may vary slightly from the original article.
Our designs are not suitable for young children.
Prices
The price includes the typesetting, email proof sheet, 1 set of full proofs, printing and envelopes where specified.
The price you pay is the price displayed on this website at the time we receive your order.
Diva Stationery reserves the right to change prices on the website without prior notice.
Full payment will be taken as acceptance of the terms and conditions of this web site.
Production Time
Delivery charges and estimated timescales are specified when you place an order.
We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due
to unforeseen factors.
Payment Details
All monies paid are non-refundable. Orders will not be dispatched until the
appropriate payment has been received by Diva Stationery.
Payment via Paypal (excluding sample requests) will incur a 4% handling fee.
Postage
Postage will be added to all orders.
As a guide postage is charged at approximately £10.00 - £20.00 per order depending on size.
All items are sent via priority parcel post.
Postage for orders outside the EU is charged at cost.
Approximate Delivery Times
Sample requests - 3 to 4 working days
Most orders - up to 7 working days
Table plans - 7 to 10 working days
NB. UPS Courier Service 48 hours is available at an extra charge.
Proofing Stage
Once your order has been placed an email proof sheet will be sent to you within two weeks.
Please check all details thoroughly, particularly spellings of names, dates and addresses,
then email us stating your approval, or changes, as necessary.
Once the proof sheet has been approved a full set of proofs will be sent to you by post.
Printing will not commence until written approval, by post or email, has been received.
Cancellation
Cancellation of an order will be subject to any costs incurred. Returns will not be accepted after delivery.
